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reinsert paper path cover on Office Jet 6978

HP Recommended
Office Jet Pro
macOS 10.15 Catalina

I had to pull out the paper path holder to get the jammed paper out.  I cannot figure out how to reseat it so I can close the top of the printer. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Pattyflight9, Welcome to HP Support Community!

 

I see that you're unable to reseat the rollers access door on the printer, refer to the video link Fixing a Paper Jam on HP OfficeJet Pro 6900 Printers for a detailed explanation of the same.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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