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‎12-08-2019 03:05 PM

HP Recommended
Product: HP ENVY 7645 Printer
Operating System: Microsoft Windows 10 (64-bit)

All of a sudden my HP Envy 7645 printer started displaying the message 'Remove and reinstall the indicated ink cartridge, making sure it is correctly installed' for both ink cartridges.  I tried taking out and reinstalling both ink cartridge. I reinstalled the ink cartridges at the same time and then reinstalled each ink cartridge separately.  I continued to get the same message either way.  I then went on the community forum and found instructions to unplug the printer, wait 2-3 minutes, plug the printer back in, and try to reinstall the ink cartridges.  This did NOT work even though I tried this several times.  I also found that I can no longer see how much ink I have left in both cartridges on my printer touch screen. The screen shows an x in a red circle for both cartridges.  This has never occurred on this printer before.  I am at loss as to what to do.  Is there anything else I can do?  I don't really want to purchase more ink cartridges if new cartridges won't fix the problem since that would be a waste of a lot of money.  (I always purchase HP brand ink cartridges.)  If I can't find an answer for this I'm considering purchasing  a different brand of printer. Please help!

1 REPLY 1

‎12-11-2019 05:19 AM

HP Recommended

@debke, Welcome to the HP Support Community!

 

That's unfortunate. Since you have tried most of the troubleshooting steps, perform step 3 mentioned in this document. 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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