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‎06-24-2019 12:30 PM

HP Recommended

My printer doesn't work anymore, it says that my color cartridge is wrong or empty.

I bought a new cartridge from HP (Last one was also the correct cartridge) but the problem stays.

Scan and doctor gives the same fault over and over again, a new cartridge doesn't work.

The printer can't work with just the black cartridge but 3 color cartridges give the same problem.

1 REPLY 1

‎06-26-2019 02:53 PM

HP Recommended

@Dana17

Welcome to the HP Community

 

Could you please help me with the exact model name or the product number of the printer.

Did you try with a different cartridge?

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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