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Message 1 of 2
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replacement gears

officejet 6962

a few days ago my 6962 went into maintenance mode and the print head moved to the right of the carriage and when it did there were 3 loud pops and then gave the error carriage stuck.   the white gear that slides out the used ink tray broke in half.  is there ANY way of getting a replacement gear because I would like to continue using this printer.  I haven't even printed a full ream worth of paper in it yet. 

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Message 2 of 2
Flag Post
HP Recommended

replacement gears

@wvtat2wolf, Welcome to HP Support Community!


This looks like a hardware issue and the parts in the printer are not customer replaceable.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


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