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‎12-14-2012 05:10 PM

HP Recommended

I have been having problems after I installed the 3 new HP color ink cartridges. printer would not print. I am down to Reset & relocate the product. I have moved printer to another room and plugged the power cord into the wall.....loaded plain white paper in the tray.  It says to "Press & hold 3 and 6 on the control panel while reconnecting the power cord to the back of the printer."

If the printer is not connected, where do I find the # and 6 on the "control panel"?  Do I use my computer? I am confused because my control panel on the printer is dark. I would certainly appreciate some help so I can get printing again.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2012 12:17 PM

HP Recommended
@ Edwardcharles, I think that this post must have got separated from the rest that we made on this topic. It seems to be an exact replica of another post. Here is a link back to that post for community members that might be seeking an answer on this.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

View solution in original post

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4 REPLIES 4

‎12-19-2012 12:17 PM

HP Recommended
@ Edwardcharles, I think that this post must have got separated from the rest that we made on this topic. It seems to be an exact replica of another post. Here is a link back to that post for community members that might be seeking an answer on this.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
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‎10-04-2013 02:22 PM

HP Recommended

Help on my Photosmart C6380 All in One.

 

When I power it up I receive a message on the printer stating Inproper Shutdown, use the powere buttom as apposed to unplugging the unit.  Hit OK to Continue.

 

Printer will not print or copy.  It states that it is printing or copying but nothing prints.

Was connected via wireless.  Went to a USB connection.  Can not go back to wireless connection.

 

PLEASE HELP !!

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‎10-07-2013 07:11 AM - last edited on ‎02-24-2017 10:30 AM by HP Administrator

HP Recommended

Hi lobuej,

 

I understand you are experiencing some issues with your Photosmart C6380 printer. Sorry to hear that you're experiencing issues, but I will certainly do my best to assist you with this.

 

Because you're not able to make a copy on the unit I'd like you to follow this document to reset the unit and get it plugged directly to a wall. This should allow the printer then to copy and hopefully print via USB.

 

If this works and you would like to get the wireless back let me know and I can assist with that as well if needed! Have a great day!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎07-01-2016 01:49 PM

HP Recommended

The document link here does not work. jst takes you to the support page.

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