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‎12-09-2019 04:49 AM - last edited on ‎12-09-2019 03:50 PM by Retired

HP Recommended

I've done all the uninstall, reinstall, downloaded new software multiple times, set all the defaults and reset. Created a new network folder "scan to computer" folder with proper settings. Works for a day than simply STOPS! HP is really slipping! Too many people are having the same problem. When will HP address this once and for all! This new $450 printer is going back! I've been buying exclusively HP for 25 years. I'm looking for a NEW more reliable brand now!

1 person had the same question
1 REPLY 1

‎12-09-2019 03:55 PM

HP Recommended

@TheCarpetMan

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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