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‎02-01-2020 08:36 AM

HP Recommended
Product: Pavilion Gaming Laptop 15-cx0020nr
Operating System: Microsoft Windows 10 (64-bit)

I bought new laptop HP Pavilion Gaming Laptop 15-cx00220nr model in august 2019 . I noticed that the plastic frame from the sceen is being seperated due to poor adherense. Is there any way to solve this issue before it becomes bad? Does HP offers warranty for this problem? Because its completely fault from Hp manufacturing.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2020 10:46 AM

HP Recommended

Hi @nathalyaizpurua

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎02-03-2020 10:46 AM

HP Recommended

Hi @nathalyaizpurua

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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