11-10-2019 07:50 AM - last edited on 11-11-2019 02:57 PM by kevin-t
I purchased an HP Officejet 8710 Pro printer (SN [edited]) many years ago. Used and depleted the install cartridges at that time. Had to perform a reset of the printer. Now printer requires install cartridges to complete the install. How do I complete the install without the install cartridges? Been a HP customer and registrant for many years.
Thanks in advance for your help.
DRJOHN2019 (Dr. John T. Whiting - [Personal Information Removed])
11-11-2019 04:06 PM
@DrJohn2019, Welcome to HP Support Community!
The only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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