02-13-2020 08:27 AM
i bought a brand new hp deskjet 2620 printer and it has been working fine, but when the cartridges that came with it was empty i went to buy new cartridges to replace the ones that came with the printer but unfortunately it is not working, it is asking me for setup cartridges for printer initiation, i have tried every solution i could find on the forum even resetting, but it didn't work. please help me as the printer is not even up to three month old.
02-16-2020 06:36 AM
@brighton04 Greetings from the HP Community!
The steps to troubleshoot vary by the type of ink cartridges your printer uses.
Identify your ink cartridge type, and then follow the steps to resolve the issue: click here for more details.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee