08-07-2019 01:58 PM - edited 08-07-2019 02:09 PM
When I print the standard test page, everything is fine. When I print anything else, word doc, pdf, web page, etc, I get a shadow below the text. The problem started when I installed a new cartridge. I assumed it was a defective cartridge so i replaced it with another new one and the problem continued. Shadow appears to be blue ink. I attempted the head alignment and it appear the blue is slightly below the black in the box that prints out. Multiple attempts the realign heads did not fix the problem. I tried removing the ink, turning it off, turning it back on and reinstalling the ink as discussed elsewhere and that did not fix the problem. Is there another way to align the heads when using the head alignment option doesn't do the trick?
08-10-2019 02:10 PM
Thank you for joining the HP Community
Are you facing the same issue while making a copy?
If yes, follow the below document.
Click here: https://support.hp.com/in-en/product/hp-officejet-j4500-j4600-all-in-one-printer-series/3645081/mode... for Poor Quality Black Text.
If the copy is working fine follow the below suggestion.
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer is not in the list, turn it off and on and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print. If the printer remains offline, continue to the next step.
Delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-j4500-j4600-all-in-one-printer-series/... to download and install the Full Feature Software and Drivers.
Try to print.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
08-14-2019 08:22 AM
I did everything Print and Scan Doctor instructed. Still have same issue. I replaced the black and the color cartridges, still have same issue. I deleted the drivers at the root as instructed and reinstalled as directed. still have same issue. I aligned heads 5 times and cleaned heads 5 times, still have the same issue.
08-14-2019 10:57 AM
This is a hardware issue with the printer, I would personally suggest you contact our HP Support.
Click here: https://support.hp.com/us-en/contact-hp?openCLC=true
Make sure you select the Country and Region.
Keep me posted on further assistance. Hope that helps!
Have a great day ahead!
I am an HP Employee