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stampante non stampa il colore

hp Office Jet 3831
Microsoft Windows 10 (64-bit)

Buonasera a tutti! La mia stampante, come da oggetto, non stampa nessun colore.  I colori appaiono solo quando faccio copie e non so cosa fare per rimediare questo problema. Se devo scaricare driver, quali sono quelli che vanno bene? Per favore, se potete aiutarmi, vi ringrazio anticipatamente.

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stampante non stampa il colore

@olia46

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question. Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region. Thank you for your understanding. HP Support Community

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