still showing ink cartridge failure even new hp cartridge original

[denber06]

hello everyone,can you help me or assist me how to resolve my problem on my printer hp deskjet 1000 series j110a, i buy new hp 61 cartridge original on hp dealer store but stiil showing ink cartridge failure even new.. thank you

[Jeet_singh]

Hi @denber06,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are getting ink cartridge failure on your HP DeskJet 1000 printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

• Which country do you reside in and was the printer purchased from the country?
• Did you replace the cartridge recently?
• Did the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?
• Have you tried to clean the ink cartridge contacts as well as the rollers?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Here's a couple of documents which I would suggest you follow all the steps suggested and let me know how it goes 

HP Deskjet 1000 (J110) and 3000 (J310) Series Printers - An 'Ink Cartridge Problem,' 'Incompatible P...

Blinking Lights on the HP Deskjet 1000 (J110a, J110c, J110d, J110e, and J110f) Printers

If you have an alternate or old ink cartidges, please try to insert and check if that helps. If the error disappears, then the issue could be with the cartridges itself.

If not, I would personally suggest this could be a printer hardware failure. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,