cancel
Showing results for 
Search instead for 
Did you mean: 
jasholden
New member
1 0 0 0
Message 1 of 2
56
Flag Post
HP Recommended

suddenly my new hp envy 5010 refuses to print with new instant ink cartridges

ENVY 5010
macOS 10.15 Catalina

My brand new HP ENVY 5010 had a paper jam - I removed the jam then it hung - I unplugged it and replugged it and now it says it won't print until I enrol in HP Ink - I already did that and installed my new cartridges a week ago - how do I fix this?

1 REPLY 1
HP Support Agent
HP Support Agent
9,995 9,998 885 1,057
Message 2 of 2
24
Flag Post
HP Recommended

suddenly my new hp envy 5010 refuses to print with new instant ink cartridges

Hi @jasholden

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation