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BWJR
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terrible quality picture printing

Office Jet Pro 8620
Microsoft Windows 10 (64-bit)

I have new ink cartridges as of yesterday, but the issue predates this. I have used all the diagnostic tools. My pictures turn out very dark with lines running through them. Photo paper is not cheap either. Any ideas? Thanks!

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HP Support Agent
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terrible quality picture printing

@BWJR Welcome to HP Community!

There are two possibilities to your concern, it's either a software or a hardware issue depending on certain facts, the first thing we need to know, is the copier working as a stand alone device?

  • if yes, this could be a mere software/driver issue and you can follow the below steps:


    1.) In Windows, search for and open Programs and features 

    2.) Select your HP Printer 

    3.) Select Uninstall 

    4.) In Windows, search for and open Devices and printers 

    5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

    6.) Open up the run command with the "Windows key + R" key combo. 

    7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

    8.) Click on the "Drivers" tab 

    9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

    10.) Select Ok 

    11.) Select Apply and Ok on the Print Server Properties windows 

    12.) Close Devices and Printers 

     

    Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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BWJR
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By stand alone what do you mean?  The printer is connected to my HP PC with a USB  connection and to my Dell laptop through my Wi-Fi. 🙂

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With that we mean, if you're able to copy well from the Printer? Is the quality only poor with photo printing?

 

What is the size and which photo paper are you using?

 

Here is a reference document to help you print photos: https://support.hp.com/in-en/document/c03422222

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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BWJR
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I use high quality HP photo paper, 8x10 and 4x6

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@BWJR I appreciate the details, however, I need to know about the print quality & if it works fine while using a copier as inquired previously?

Print a Print Quality Diagnostic Page to identify the print quality issue.

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  3. Swipe the display to scroll to Print Reports, and then touch Print Reports.

  4. Touch Print Quality Report. The printer prints a test page.

    Figure : Example of a Print Quality Diagnostics Page

    Image: Example of a Print Quality Diagnostics Page.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 UNDER - SOLUTION 6 : Print a Print Quality Diagnostic Page to identify t...

(By the end of this article all the issues should be resolved)

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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BWJR
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I accepted your reply as the solution, but I have printed several diagnostic pages. the must be a bigger underlying problem Thanks for all the input and help everybody! Merry Christmas!

 

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BWJR
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PS, it works fine for document copies.

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