Resolve Windows 10 or update issues on HP computer or printer– Click Here
error message 0x6100004a
Welcome to the HP Support Community. I'd be happy to help you with the "0x.." error.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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Asmita I am an HP Employee
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