01-17-2020 11:53 AM
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Clean the paper feed rollers
Turn off the printer, and then disconnect the power cord.
To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.
Open the ink cartridge access door.
Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Allow the rollers to dry completely (approximately 10 minutes).
Close the ink cartridge access door.
Reconnect the power cord to the rear of the printer, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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