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‎09-10-2019 08:44 PM

HP Recommended
Product: HP Envy 7640 printer
Operating System: Microsoft Windows 10 (64-bit)

Touch screen on HP Envy 7640 Printer stopped working

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2019 11:19 AM

HP Recommended

Hi @Rodbryan

 

Welcome to the HP Support Community. 

 

Try these steps to reset the printer - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Download and install the firmware from this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-13-2019 11:19 AM

HP Recommended

Hi @Rodbryan

 

Welcome to the HP Support Community. 

 

Try these steps to reset the printer - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Download and install the firmware from this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎09-16-2019 08:33 AM

HP Recommended

Thank you so much for providing a solution!

Was this reply helpful? Yes No

‎09-16-2019 11:08 PM

HP Recommended

@Rodbryan

 

You are welcome. 

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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