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‎02-20-2020 12:59 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: Microsoft Windows 10 (64-bit)

Turned off printer.

Disconnected. 

Waited over 2 mins.

Startup.

Still the same error message.

Repeated above numerous took.

 

Took out printer ink system. Cleaned. Checked rear contacts/cleaned contacts and springs. No change.

Tried old cartridges then said one out of ink. Replaced. Recognized.

Message Aligning Printer.

Same error?

 

1 REPLY 1

‎02-22-2020 01:26 PM - edited ‎02-26-2020 05:24 PM

HP Recommended

@wassa

 

Welcome to HP Community  

 

I appreciate all your efforts and expertise in troubleshooting this issue  

 

Try updating the Printer Firmware and check if it helps. Link: https://support.hp.com/in-en/document/c02919168  

 

If the issue persists please contact HP Support for Service Options   Click on this link - http://www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support  

 

Thank you  

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar

KrazyToad
I Am An HP Employee

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