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Venky0809
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Message 1 of 4
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there is a problem with the printer or ink system

hp office jet pro 3620

there is a problem with the printer or ink system press ok to try to recover. if problem persists turn printer off then on.hp if u continue to get this msg 0x61011bed.

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HP Support Agent
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there is a problem with the printer or ink system

@Venky0809

 

Welcome to HP support community.

 

Reseat the printhead up to three times

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Unplug the power cord from the rear of the printer.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer.

  4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  5. Close the ink cartridge access door.

  6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

  7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Venky0809
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Message 3 of 4
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HP Recommended

there is a problem with the printer or ink system

 

41x6PzqzOeL._SX466_.jpgmy productthis is my product how to solve my problem please help me sir and how to remove printer head .please solve step wise follow it useful to solve my problem 

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HP Support Agent
HP Support Agent
16,590 16,503 934 1,049
Message 4 of 4
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Flag Post
HP Recommended

there is a problem with the printer or ink system

@Venky0809

 

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

Animation showing how to reseat the printhead in the carriage

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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