i bought two cartridges of black ink from Walmart because the printer was out of ink put the new ink in printer now i'm getting a message saying there is a problem with the printer or the ink system tried with the second ink cartage same thing
@ROBM2502009, Welcome to HP Support Community!
If you have already performed the steps from the document 'Printer Failure' Error and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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