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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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unable to chose color printing

HP Recommended
HP Office Jet Pro 8028
macOS 10.14 Mojave

I am unable choose to print in color or black and white.  The only option is the default presets.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@tmabie, Welcome to the HP Support Community!

 

Which application are you trying to print from?

Have you tried printing different documents like PDF, Word or Webpages and check if the issue persists?

 

For now, let us try these steps to resolve the issue:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Check the print settings on your MAC, refer to this document for more info on print settings.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
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