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unable to communicat with printer

hp officejet pro 8600
Microsoft Windows 10 (64-bit)

when the printer is set to print it takes a few seconds then a notice indicates "unable to communicate with printer"


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unable to communicat with printer

Hi @daisyjune2

Welcome to the HP Support Community. This seems like a connectivity issue. I'd be happy to assist you. Let us try these steps:

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Restart the wireless router, the printer, and the PC

Try printing.


If the printer is not connected to the wireless network,

On the printer screen, go to Setup > Network > Wireless > Wireless setup wizard > Choose your network and enter the password.


Hope this helps! Keep me posted. 


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