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MHH2008
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Message 1 of 2
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Flag Post
HP Recommended

unable to install update

HP Envy 5030
Microsoft Windows 10 (64-bit)

Hi

 

I h ave been trying to install a firmware update for a while now and it lists my device but I'm unable to highlight it to press update button and printer status shows Up-to_Date already.

Even directly on the printer I checked for updates - and the printer says everything is up to date?

How can I fix this?

 

thanks

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
13
Flag Post
HP Recommended

unable to install update

Hi @MHH2008

 

Welcome to the HP Support Community. I'd be happy to assist you with the firmware update. 

 

Try these steps to reset the printer -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Connect a USB from the printer to the computer. Download and install the update from this link for Win 10 (64-bit). 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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