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Message 1 of 2
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unable to install update

HP Envy 5030
Microsoft Windows 10 (64-bit)



I h ave been trying to install a firmware update for a while now and it lists my device but I'm unable to highlight it to press update button and printer status shows Up-to_Date already.

Even directly on the printer I checked for updates - and the printer says everything is up to date?

How can I fix this?




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Message 2 of 2
Flag Post
HP Recommended

unable to install update

Hi @MHH2008


Welcome to the HP Support Community. I'd be happy to assist you with the firmware update. 


Try these steps to reset the printer -


1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.


Connect a USB from the printer to the computer. Download and install the update from this link for Win 10 (64-bit). 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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