Once ordering for print, printer spools the paper ~25% and stops advancing to print. Paper stops and cartridge hears running
I tried restart and HP doctor but unlucky,
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, use the HP Smart app to print and scan from your Win PC
Click here to download and know more about the app.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307 I am an HP Employee
Didn't find what you were looking for?
Ask the community
Ask the Virtual Agent