01-31-2020 11:12 PM
After an hour of not being able to print (Message saying Printer is OFFLINE), I followed the steps provided by Kumar (HP) AND IN LESS THAN 2 MINUTES (AFTER EVERYTHING WAS RECONNECTED, ETC) I WAS ABLE TO PRINT THE PAGE THAT I HAD TRIED TO PRINT EARLIER. THE PAGE PRINTED 3 COPIES (THE AMOUNT WAS A RESULT OF ME CLICKING "PRINT" 3 TIMES BEFORE FOLLOWING KUMAR'S STEPS.
THANK YOU, KUMAR!
02-04-2020 08:43 AM
No, all the HP Support Community suggestions did no good. Even contacting HP directly for help did no good as they indicated that there would be a $20 charge but no guarantee they could fix the problem, so they apparently are in the business of producing products which are guaranteed to fail within 1.5 years so I purchased a new printer.
02-04-2020 10:53 PM
I think that Montgomery should follow Kumar's (HP) recommendation (which I did, and it eliminated the problem). I hate to say this, but "M" needed to rethink before posting negatively, and more than likely could have saved the cost of a new printer. I have personally owned HP printers exclusively for over 30 years with no problems at all, with exception of a very few instances where "operator error" caused a "glitch", and the HP online forum had me up and running in less than the time it took me to compose this reply.