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‎01-17-2019 04:00 PM

HP Recommended
Product: hp envy photo 7858
Operating System: Microsoft Windows 7 (64-bit)

This is the second time in 2 years I have had to replace my HP printer.  The last time I had to toss 4 ink cartridges.  That hurt monetarily!  My HP 6968 just died and my son bought me a new HP Envy photo 7858.  I have one black XL ink cartridge that is unopened and not expired.

I have called and emailed HP several times and was told they would not exchange it for me because my son did not purchase it through them. 

I feel this is poor customer service.  Any suggestions?

2 REPLIES 2

‎01-18-2019 05:20 PM

HP Recommended

@brewergirl

Welcome to the HP Support Community

 

As we have limited support boundaries in the support community as of now. In order to resolve the issue, we have to elevate the case to the next level.

I will share you few details through a private message.

 

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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‎01-25-2019 02:07 PM

HP Recommended

After 5 emails, I have to conclude HP has VERY POOR customer service.  I will just toss my unopened, unused ink cartridge.  My last HP printer!

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