warranty problem

[ecoca]

My HP gt 5820 device ([Private information removed]), which I bought from Vatan Computer on 25.09.2017, was replaced with the HP Deskjet gt 415, which is the equivalent product on 17.07.2019, due to the decrease in ink flow and print quality ([Private information removed]Serial number).
I could not use this printer for 3 months because of the pandemic, and when I returned, I saw that the print heads were frozen. The printer did not improve even though I followed the head cleaning guidelines. This has never been a problem with my previous printer. When I unpacked my printer after moving (I complied with "transport and repacking" warnings), I saw ink leaking. When I clean and run the printer, I get a paper jam error and I cannot print. When I contacted Vatan Bilgisayar customer service, they stated that the first product I bought was out of warranty due to the invoice date and that they would stand behind the changed product by calling HP service. During my meeting with HP service today, he stated that this changed product (with the serial number [Private information removed]) cannot be included in the guarantee and that I have to ship it to the repair center and pay the fee for fixing and repair. They asked me to pay the service fee if I did not accept the repair. I think your service center doesn't want to deal with the devices of personal device users. The shipping and repair costs mentioned will find a new printer price. For this reason, I was not pleased with HP that the device, which was replaced, did not stand behind after 2 years.
In addition, it is an interesting coincidence that, in terms of ink spillage, I am experiencing problems such as printhead problems (poor print quality, no color printing) in the printer that has not been used for a while. Also, I see it very likely that I will have the same problem again after my device has been repaired. Your HP service was definitely not satisfied with the solutions it offered me.
Now I checked the warranty and I saw my warranty has expired on 20 July 2020. So I try to contact with Hp service 1 month. Now the warranty has already expired and my personal printer goes to scrap.

[TEJ1602]

@ecoca, Welcome to HP Support Community!

We shall escalate this issue to the concerned team.

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