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The printer was not recognizing printhead. We cleaned several times. It finally worked. Now back to not regognizing printhead
@bobbkkm, Welcome to HP Support Community!
If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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