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when i print a black text the paper is blank

macOS 10.12 Sierra

when i print a black text the paper is blank , all other colors prints veryy well , cartlidge is full and new , paper are loaded , and i uninstall and install the printer 

any solution ?

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HP Support Agent
HP Support Agent
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when i print a black text the paper is blank

Hi @marina10

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

 Are you able to make copies in black?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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when i print a black text the paper is blank

this is an Inkjet office jet pro 6830.

 

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HP Support Agent
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when i print a black text the paper is blank

Let's check the cartridges first, Are you able to make a copy in black?

 

Try the steps in the document -Black or Color Ink Not Printing, Other Print Quality Issues

 

Keep me posted!

 

 

 

 

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