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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- why do I get HP CUE-Scanning Flow Component has stop working...
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05-17-2012 06:42 AM
Hi JonCowan,
Follow the steps for using the original installation CD you recieved with the printer.
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
10. Run the download to reinstall the printer
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
05-17-2012 07:25 AM
Hi Bluefathoms,
Follow the steps in the attached documents.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
05-17-2012 10:54 AM
Hi JonCowan,
The L3 & L4 uninstall would be in the same folder. For me to better assist you on this issue I need to determine the correct printer you have. The 309a doesn't help me identify the correct printer. Please check the bottom or the back of the printer for one of the model number listed below, and let me know which printer you are using?
C309h
C309g
C309a
C309c
C309n
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Please mark the post that solves your problem as "Accepted Solution"
05-18-2012 11:45 AM - last edited on 05-18-2012 11:56 AM by SedonaF
The dumb-ass thing does not have a letter. It just says C309 on the bottom. Check out the Serial Number: {Removed for privacy}. Thanks. Everything else says 309a.
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