wifi password issue

[chiccopeso]

i got an " ' " in the password of wifi, the virtual keyboard of the printer doesn't have this symbol, how can i solve? the printer is wifi connected to both internet and PC

[TEJ1602 · Accepted solution]

@chiccopeso, Welcome to HP Support Community!

You can try the following steps to connect the printer to a wireless network:

Complete the network connection by putting the printer and the router in WPS setup mode. Once connected, install the HP software to wirelessly connect the printer to your computer or mobile device.

NOTE: 

Your network must use Wi-Fi Protected Access (WPA or WPA2) security, and your router must support WPS. Google, eero, Luma, and Plume are some router brands that might not support WPS.

1. Make sure your router has a WPS button or a button with the WPS icon 

   • If the router has a WPS button, do not press the button yet. Continue to the next step.

   • If the router does not have a WPS button, skip to the frequently asked questions in this document for options.

2. Place the printer within range of the Wi-Fi router signal.

3. Put the printer in WPS connection mode.

   • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wi-Fi Protected Setup, selectPush Button, and then select Start.

   • Printers without a touchscreen control panel: Press and hold the Wireless  button for five seconds until the wireless light flashes. For Tango printers, press and hold the Wireless button and the Power button on the rear of the printer for five seconds until the blue bar flashes.

4. Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.

5. Return to the printer and check the status of the wireless light or bar.

   • If the light or blue bar stops flashing, the printer successfully connected to the network. Continue to the next step.

   • If the light is still flashing or turned off, the connection failed. Move the printer closer to the router, and then repeat these steps. If the connection still fails, continue to the frequently asked questions in this document.

6. Make sure your computer or mobile device is on the same local wireless network you connected the printer to.

Refer to this document HP Printers - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS) for help.

Alternatively, refer to this document HP Printers - Install and Connect an HP Printer (PCs, Tablets, and Smartphones).

Hope this helps!

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