windows 10 PC, HP Photosmart 4680 All in One, can't print envelope

[mustela]

windows suggests an update/installation windows 7  for a windows 10 system.  Believe connection to be LAN.

[Jeet_singh]

Hi @mustela,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with your HP Photosmart printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did the issue start after upgrading to Windows 10?

Have you tried to uninstall and reinstall  the printer drivers?

Are you have issues only while printing envelope or from other applications as well?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the issue persists, let's first try the steps mentioned - HP Printers - Printing Envelopes (Windows)

Check the “Frequently asked questions”, follow the steps under “How do I print envelopes with Microsoft Word?”

If the copy comes out fine, I would suggest you follow the steps to uninstall and reinstall the printer software: 

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link :   http://ftp.hp.com/pub/softlib/software12/COL27450/mp-109092-2/PS_AIO_05_C4600_NonNet_Full_Win_WW_140...  to download and install the latest printer software.

Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Restart the PC once done and then try to print.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[mustela]

Jeet Singh,

The issue did start after Windows 10 upgrade.  I tried with an update for a Windows 7 when I have a Windows 10 system,  Microsoft suggestion, didn't work.  The only issue is with printing envelopes, I believe.   I did the hard reset after whcih I got a good copy.   I should have mentioned that I was trying to print from OpenOffice which could be part of the problem.   Hard reset did not correct issue.   All photos stored on the PC are not in HP programs, correct?  Windows?  I haven't uninstalled all HP programs.  Waiting on your answer on photos.  Thank you.

[Jeet_singh · Accepted solution]

Hi @mustela,

Thank you for replying,

As I understand you are having issues while printing envelopes after upgrading to Windows 10, this could be definitely an issue with the application. I would suggest you could try to print something from different applications and check if that helps.

If  you are having issues printing from other applications, then I would suggest you try the steps suggested in the previous post to uninstall and reinstall the HP Printer drivers.

Please let me know how it goes for further assistance!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[mustela]

Jeet,

           I've completed the uninstall and reinstall of HP.  I had to use an app to remove one large HP program,  but now that it is done, I can print envelopes again!   All that for  a simple but needed application!   That you so much, Jeet!

Dave

[Jeet_singh]

Hi @mustela,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found  the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,