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Dan5665
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windows 10 install can't get the computer to connect to the 8600-eAIO N911g printer.

Download new drivers but still says printer not connected, doesn't matter if I am hook via usb or wireless.

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HP Recommended

Solved!

windows 10 install can't get the computer to connect to the 8600-eAIO N911g printer.

Hi,

Thanks for reporting the issue.

If you encounter any printing issues like, printer is offline, no printing, print job disappear, no printer found, scan issues etc,

you can download the HP Print Scan doctor from HP website. It will diagnose and fix the problem for you.

Here is the link
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e013-1&h_keyword=dg-NDU

If you want to know what it can do.. read the document here
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03286146

Happy Printing

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Dan5665
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HP Recommended

Solved!

windows 10 install can't get the computer to connect to the 8600-eAIO N911g printer.

thanks that got me going on the wireless network but won't via the usb connection. I had my doubts that the scan doctor would fix it as i tried it before and it failed to correct it.  This time it recognized a software upload failure and it worked. Would like the usb to work too in case internet fails but i am happy just to see a print.  Thanks again

Pistoldaddy
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windows 10 install can't get the computer to connect to the 8600-eAIO N911g printer.

The help doctor dosen't help! Said can't fix Problem.

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HP Recommended

Solved!

windows 10 install can't get the computer to connect to the 8600-eAIO N911g printer.

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation