02-14-2020 10:58 PM - edited 02-14-2020 11:00 PM
When i try to print through wireless connection (both laptop and printer are connected with the same wifi ) it throws the following message and crashes my laptop.
02-18-2020 08:06 AM
@vstr86, Welcome to HP Support Community!
I understand you have issues with printing from your computer to the printer wirelessly, let us try to isolate the issue and resolve it.
Try printing from a different application, if the issue persists, follow the steps below-
Restart the devices
- Turn the printer off, and then wait 10 seconds.
- Disconnect the printer power cord from the printer.
- Turn off the computer or the device you are trying to print from.
- Connect the printer power cord to the printer, and then turn on the printer.
- Disconnect the power cord from your wireless router, and then wait 10 seconds.
- Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
- Turn on the computer.
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below:
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
😎 Click on the “Drivers” tab
9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Use this link to download and install the new driver. Configure the printer and try printing.
Hope this helps! Keep me posted.
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