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with pdf files, my hp 6950 impression error

hp officejet 6950
Microsoft Windows 10 (64-bit)

with .pdf files, ther is "impression error" in the queue printe and the report is not product. But there is no display for the error and i can't print my report. help me , thank

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HP Support Agent
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with pdf files, my hp 6950 impression error

Hi @navyprev

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Error when printing PDF documents" issue. 

 

 1) Have you tried printing from a different application or devices? 

 2)Are you able to make copies using the printer?

 

While you respond to that, try the steps below to resolve the issue-

 

 Uninstall and then reinstall the software

 

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

  1. In Windows, search for and open Add or remove programs.

  2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

  3. If a User Account Control message displays, click Yes.

  4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

  5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

  6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

  7. Try printing the original PDF file again.

If the issue persists, try step 2-4 in the document -Can not Print PDFs from Adobe Reader (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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with pdf files, my hp 6950 impression error

Hello Jay,

 

i have reinstall the driver  and now is OK.

Thanks,

Yvan

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with pdf files, my hp 6950 impression error

Hi @navyprev

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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