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‎11-02-2018 08:00 AM

HP Recommended
Product: Officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

When i print with the pc its only printed in black and white (I test this whit different programs)

I have already reinstalled the driver, but it remains the same

with the app is there no problem , it prints then it in black and color 

I use the printer in a wireless network

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2018 02:21 PM - edited ‎11-03-2018 02:23 PM

HP Recommended

@Luc63

 

Welcome to HP forums, I see that your printer is not printing in color.

  • Did you run any updates on Windows recently?
  • Did you change any settings on the printer driver?
  • Did you uninstall the driver from root level and reinstall full feature driver?

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install full feature driver for the printer.

Click here to download the driver.

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-03-2018 02:21 PM - edited ‎11-03-2018 02:23 PM

HP Recommended

@Luc63

 

Welcome to HP forums, I see that your printer is not printing in color.

  • Did you run any updates on Windows recently?
  • Did you change any settings on the printer driver?
  • Did you uninstall the driver from root level and reinstall full feature driver?

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install full feature driver for the printer.

Click here to download the driver.

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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