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RustyV1
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Message 1 of 2
44
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won't print.

ENVY4520
macOS 10.14 Mojave

 Says it is unable to communicate with the selected device! I trie unplugging both ends, I have it plugged directly into the wall as recommended. HELP!

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
17
Flag Post
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won't print.

@RustyV1, Welcome to HP Support Community!

 

I understand you have issues printing from your computer to the printer. To provide you with an accurate solution, I'd like to know the following-

  • How is the printer connected to the computer?
  • Is there any antivirus/security software installed on the computer?
  • Are you able to make photocopies on the printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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