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wrong cartridges came with my printer

HP Recommended
Example:hp envy 5055

In March, I purchased an HP ENVY 5055 from hpshopping in a deal that included 2 extra ink cartridges.  Today, I ran out of black ink.  I opened the box and installed the new one and the printer gave me an error message.  I pulled out the cartridge and examined it, and it's the wrong cartridge!  The printer bundle came with 62XL cartridges instead of 65XL.What do I have to do to get the correct carts?  Return the whole printer?

HP retiree
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HP Support Agent
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Message 2 of 2
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HP Recommended

@MS721, Welcome to HP Support Community!

 

Not to worry, we have your back.

 

Please reach out to the HP Support in your region for replacement inks.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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