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ashleyst509
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Message 1 of 2
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wrong ink

Hi, I purchased the wrong ink cartridge at walmart. I gave them the name HP Envy 4520 and they handed me 61 cartridges. When I got home to put them in it takes 63 not 61. Walmart won't take them back because they're opened. Is there a way to get correct ones? trade in? i have the cartridges and it's a really expensive error to try and replace.

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Message 2 of 2
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Flag Post
HP Recommended

wrong ink

@ashleyst509

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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