TLDR; need zone regionalization reset - new ink cartridges are z10 - previous ones are z20. Printer out of warranty so unable to contact customer support.
Printer: HP Officejet Pro 8600 Plus
I purchased my printer while I was in the Navy in Japan. I haven't needed new ink until now, and have found out that the ink cartridge says z10 on the new ones and z20 on the old ones.
I read that I could contact HP to have them do a zone regionalization reset, but am unable to contact them directly due to the printer being out of warranty. I also tried using the serial number located on the ink cartridge, which I just purchased, and it says that is out of warranty as well.
How do I contact HP to do a zone regionalization reset if the ink I just purchased is saying it's out of warranty?
Heya thanks for such a quick reply. I was able to get through to a tech after disputing the warranty, and got a case number (which was needed to reach tech support). The call took over two hours, but after working with them I was finally able to get the codes to reset the zone to z10 (US and Canada).
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".