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‎07-21-2020 03:45 AM

HP Recommended

my 7520 Photosmart all-in-one printer ...  says the black ink (large) needs to be replaced.  I have replaced the ink with several HP 564 but the screen says the black ink cartridge is wrong (?).  This printer is about 5 years old with little use during this time (home printer). 
Has anyone had this issue? Any suggestions besides following cleaning instructions which has already been done.

 Thank you for helping me.

1 REPLY 1

‎07-23-2020 11:52 AM

HP Recommended

@4760

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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