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HP Recommended
HP ENVY 5540
Microsoft Windows 10 (32-bit)

Hi, i cant print from the paper tray. 

When I choose the paper tray i get a error message. hp1.pnghp2.pnghp3.pnghp4.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Helpy99

 

I cannot read what is provided in the images.  English only, unfortunately.

 

I can offer the following:

 

IF the paper is A6 sized paper, then you cannot use that paper in the Photo Tray.

Only supported sizes of photo paper can be used in the Photo Tray.

All "other sizes" must be loaded in Tray 1.

 

Specifications > Paper Handling > tray capacities (allowed paper sizes in the photo tray):

Photo tray
102 x 152 mm (4.0 x 6.0 in) photo paper
Up to 250 g/m2
Up to 15 sheets
100 x 150 mm (3.9 x 5.9 in) photo paper)
Up to 250 g/m2
Up to 15 sheets

 

If the paper is Media type photo paper,

If the paper is size A6,

This size is not listed in the supported paper size list for this media type (kind of paper) 

 

Read:

Print Driver Settings Guide (Windows)

 

If your printer supports Creating Custom Paper Sizes , then create a custom form from one of your supported photo papers for use in Tray 1.

 

If the printer supports custom paper sizes, find the form setup:

Control Panel > icon view > Devices and Printers >

Left-Click on your Printer one time to highlight >

Left-Click Print Server properties

 

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY 5540 All-in-One Printer series

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Helpy99

 

I cannot read what is provided in the images.  English only, unfortunately.

 

I can offer the following:

 

IF the paper is A6 sized paper, then you cannot use that paper in the Photo Tray.

Only supported sizes of photo paper can be used in the Photo Tray.

All "other sizes" must be loaded in Tray 1.

 

Specifications > Paper Handling > tray capacities (allowed paper sizes in the photo tray):

Photo tray
102 x 152 mm (4.0 x 6.0 in) photo paper
Up to 250 g/m2
Up to 15 sheets
100 x 150 mm (3.9 x 5.9 in) photo paper)
Up to 250 g/m2
Up to 15 sheets

 

If the paper is Media type photo paper,

If the paper is size A6,

This size is not listed in the supported paper size list for this media type (kind of paper) 

 

Read:

Print Driver Settings Guide (Windows)

 

If your printer supports Creating Custom Paper Sizes , then create a custom form from one of your supported photo papers for use in Tray 1.

 

If the printer supports custom paper sizes, find the form setup:

Control Panel > icon view > Devices and Printers >

Left-Click on your Printer one time to highlight >

Left-Click Print Server properties

 

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY 5540 All-in-One Printer series

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

Hey, thanks! 

 

The part where I could create my own paper size worked excellent.

HP Recommended

@Helpy99

 

You are welcome.

 

We like "excellent" -- that is what we want in a result.

 

Happy Printing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.