05-14-2017 01:16 AM
Hi. I bought a new DeskJet printer today and when I tried to set it up, everything was in black and white, including the test page, diagnostic report, all the documents I tried printing. I tried unistalling and reinstalling, using a different program for printing (GIMP), I double-checked that all the settings are set to colour and it didn't work. The cartridges are the geniune HP 652 setup ones that came with the printer and the estimated ink levels said it's near full. I'd like to make sure that I covered all options first before buying a new cartridge because they're really expensive here. Thanks.
05-14-2017 04:40 AM
Sure sounds like a defective cartridge. It would be faster to take the entire unit back for replacment.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.