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07-09-2019 12:36 AM
Product: Deskjet ink advantage 3635
Operating System: Microsoft Windows 7 (64-bit)
Hi,my problem is that i cannot turn on my printer. When i turn on switch on the plug,the printer will gives flashes of lights but i unable to turn the printer on.first the light on ink alert and resume will turn on and off,followed by wireless and wifi direct light will turn on and off,and lastly the power light.all of them will turn on and off in about 1 second.when i press power button,nothing happens.can someone help ?
3 REPLIES 3
07-09-2019 03:05 PM
Welcome to HP support community.
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet without any surge protector and printer.
- Turn on the printer.
Refer this HP document for more assistance:- Click here
Let me know how it goes.
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I am an HP Employee
07-10-2019 04:04 PM
At this point I suggest you contact HP Support for Service Options
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
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