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‎07-05-2020 11:17 PM

HP Recommended
Product: HP 1115 Deskjet Ink Advantage Printer
Operating System: Microsoft Windows 10 (64-bit)

i purchased my HP 1115 printer in UAE.. the free ink cartridge that comes along with it (HP652) was finished. Since the said particular cartridge is not available in our country i bought the compatible one instead (HP680) but the printer is showing error in printing. I already did some troubleshooting but its not working. Can someone help me to fix this?

2 REPLIES 2

‎07-08-2020 08:44 AM

HP Recommended

Hi @Fhaiyefay

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 A Region reset must be performed, if the printer is being used in different  region that it was purchased from.

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎07-10-2020 06:31 PM

HP Recommended

Hi, all are set as instructed what should i do next?

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