Exchange of unused cartridges

[blahus]

Hi,

I have 3 unused HP ink catridges that are not compatible with my current printer. What is the procedure for exchanging them for new ones?

[Jeet_singh · Accepted solution]

Hi @blahus,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are looking to exchange or return the old unused HP ink cartridges. Don't worry I'll be really glad to help you with this.

As I understand you got a replacement printer and you have tried to use the old ink cartridges which are not compatible with this new printer. In this scenario, I would suggest you contact our HP phone support so that they can go ahead and do the needful.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[blahus]

Hi,

Thank you so much for your prompt reply. However, I'm unable to get any phone number. The only options it is showing are chat, support centre locator, and tweet. Is that because the warranty of my product has expired? (it says so) Thank you for your help once again!

[Jeet_singh]

Hi @blahus,

As I understand you have tried to fill out the form to contact our HP phone support and unfortunately you are only getting options to chat. Don't worry I'm going to help you with the information. 

I am sending you a private message with the information of the phone number to contact our HP phone support Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[ellie-0211]

Thanks!  I will try this .

[ellie-0211]

It appeared that HP wanted to charge me if I signed up for the case # and phone so I did not proceed.  Any thoughts as what I may be doing wrong?