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HP Easy Start Can't Download Essential Software

HP Recommended
HP Officejet 2620 Series
macOS 10.12 Sierra

I am trying to download the software for the printer but it comes up with an error message every time. My internet is working fine. I even reset it. I also ran Disk First Aid and the results came back fine. I have restarted my computer multiple times. How do I fix this? Connection type: USB

HpEasyStartScreenshot.png

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...

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I called the people and they said it was because my printer isn't compatible with my computer. My download CD clearly says  that it is compatible so I don't know which one I should believe.

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Hey TLocke612

Did you ever get this sorted out.

I have just bought a HP Officejet 3831 and have spent all afternoon trying to get the software down loaded. I keep getting exactly the same message. It is driving my crazy!!!!

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