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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 12:40 PM

HP Recommended
Product: HP Envy 4512
Operating System: Microsoft Windows 10 (64-bit)

Just replaced the 63 Cartridge on the HP Envy 4512 and it shows me the message: the indicated cartridge is not intended for use in this printer.  Any suggestions?  

3 REPLIES 3

‎02-26-2017 01:58 PM

HP Recommended

Hi @Honda3

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are getting an error when you replace the cartridge on the printer.

 

I’d love to help!

 

I see that you are purchased the wrong cartridge for your printer and that is why you are getting the error.

 

Refer to below link to find the right cartridge for your printer.

 

http://hp.care/2d7kR47

 

Hope that answers your question and you have a great day!

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-28-2017 06:21 AM

HP Recommended
HP 63 is the correct cartridge. What cartridge are thinking of???
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‎02-28-2017 12:57 PM

HP Recommended

Hi @Honda3

 

Thank you for posting back.

 

Yes, you are right. HP 63 cartridge is the right cartridge for your printer.

 

I recommend you to follow the steps in the below link and check if it helps.

 

http://hp.care/2kep3lf

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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