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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-16-2018 08:04 AM

HP Recommended
Product: Sanjet Pro 3000 s3
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a Scanjet Pro 3000 s3 scanner.  I also purchased the HP ScanJet Wireless Adapter 100 Accessory.  After getting everything installed and "set up", I downloaded the JetAdvantage Capture app for my iPhone 8 Plus and my iPad Pro.  Although I created my JetAdvantage account and can log into same from my PC, I cannot access the account from either of my mobile devices.  I am receiving the following error message: "Error Signing In - The certificate for this server is invalid.  You might be connecting to a server that is pretending to be "mfp.hpbizapps.com" which could put your confidential information at risk."  At this point, I am stopped cold.  There is no option to ignore the message.

 

Appreciate any thoughts and/or solutions.

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