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jsa1219 Honor Student
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Message 1 of 2
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HP Recommended

HP Officejet Pro 6968 Black Ink Cartridge is not Printing (902 XL)

Compaq Presario CQ5604F PC
Microsoft Windows 7 (64-bit)

After a weeks vacation I came back and wanted to print some paperwork. First page started great for about 2 lines and the rest printed like the cartridge was out of ink. Inserted a new black ink cartridge (XL) and the black wouldn't print at all. I tried all the trouble shooting: uninstall; Reinstall: clean printer heads; Align printer heads. All the 3 color cartridges are working fine. The machine has been banged around and neither has the black ink cartridge. I even bought another cartridge and put in and still no black print.

 

I need some help and I have a limited scope as to what to do next. The printer is very good shape and is about 2 years old and lightly used, Thank you.

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HP Support Agent
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Message 2 of 2
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HP Recommended

HP Officejet Pro 6968 Black Ink Cartridge is not Printing (902 XL)

@jsa1219

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team as this could be a hardware/printhead issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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